Welcome to the Coleman Camp Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a family preparing for a camping trip or a solo adventurer gearing up for the outdoors, we’re here to help make your experience seamless and enjoyable.

Product Questions

1. What types of products do you offer?
We specialize in premium camping gear across several categories: Air Mattresses, Camping Chairs & Furniture, Camping Electronics & Gadgets, Camping Kitchen equipment, Pop Up Canopies & Shades, and Tents. Our products are designed for reliability and comfort in the great outdoors.
2. Are Coleman Camp Shop products suitable for family camping?
Absolutely! Many of our products are specifically designed with family camping in mind. Our tents, air mattresses, and camping furniture are perfect for creating a comfortable home away from home for families of all sizes.

Shipping & Delivery

3. Where do you ship?
We ship globally to most regions! However, due to logistical constraints, we’re unable to deliver to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can ship to your location.
4. What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 flat fee via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch
5. How long does order processing take?
Our team processes all orders within 1-2 business days before handing them off to our carriers. Delivery times may vary slightly based on your location and customs procedures.
6. Which shipping option should I choose for time-sensitive trips?
For family campers or event organizers needing gear by a specific date, we recommend choosing Standard Shipping to ensure timely arrival. Solo adventurers with more flexible plans might enjoy the savings of Free Shipping.

Returns & Exchanges

7. What is your return policy?
We stand by our products! If anything isn’t perfect with your delivery or product, you can return items within 15 days of receipt. Just reach out to our customer service team to initiate the process.
8. How do I start a return?
Please contact our friendly customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process and make things right.

Payment & Account

9. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
10. Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can also check out as a guest. Either way, we’ll provide the same great service!

Contact Information

11. How can I contact customer service?
Our friendly experts are here to help! Email us at [email protected] or visit our headquarters at 1398 Ford Street, San Jose, US 95131. We’re committed to making your outdoor adventures as smooth as possible.
12. What are your customer service hours?
Our customer service team is available during regular business hours, Monday through Friday. We strive to respond to all inquiries within 24 hours.

Still have questions? Don’t hesitate to reach out to our team at [email protected]. We’re passionate about the outdoors and committed to helping you make the most of your adventures!

Happy camping!
The Coleman Camp Shop Team