At Coleman Camp Shop, we stand behind the quality of our camping gear and want you to be completely satisfied with your purchase. If you’re not happy with your item for any reason, we’re here to help with our straightforward returns and exchanges process.

Return Policy Overview

We accept returns and exchanges within 15 days of receipt of your items. Products must be in original condition – unused, unwashed, with all tags attached and in original packaging.

Please Note: For hygiene and safety reasons, we cannot accept returns on certain products including opened camping kitchen items (such as portable stoves or coolers that have been used) and camping electronics & gadgets that have been activated or registered.

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. Wait for authorization – we’ll email you a Return Merchandise Authorization (RMA) number
  4. Package the item securely with the original packaging and include the RMA number on the outside
  5. Ship the package to our returns center at:

    Coleman Camp Shop Returns
    1398 Ford Street
    San Jose, CA 95131
    USA

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (credit/debit card, PayPal, etc.)
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Exchange Process

To exchange an item for a different size or color:

  1. Follow the same process as returns
  2. Clearly indicate in your email that you want an exchange and specify the preferred replacement item
  3. We will ship the replacement item once we receive your return
  4. If the exchange item costs more, you’ll need to pay the difference
  5. If it costs less, we’ll refund the difference

Return Request Email Template

Use the following template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Coleman Camp Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product details: – Product Name: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Product Name: – Size/Color (if applicable): I have read and understand the return policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returning the defective item.

Questions?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Address: 1398 Ford Street, San Jose, US 95131

We want every Coleman Camp Shop experience to help you create unforgettable outdoor adventures. Happy camping!

The Coleman Camp Shop Team